Fequently Asked Questions

Frequently Asked Questions

General

Do I need an account to make a Purchase Request?

You do not need an account to select items from the CollexArt Store, but during the checkout phase the system will create a Buyer account so that we can keep track of the request.

Why should I register?

Registered users can participate in the CollexArt Artist Projects Forum & Private Message other members.

How do I change my password?

Visit any login screen for the CollexArt Store, Marketplace or Forum and click Forgot Your Password.

How do I register?

Just click on Join in the main menu. On the Join Page you can choose from three different member account types or register for free by clicking on Register in the banner.

What is the difference between the CollexArt Store and the Marketplace?

The CollexArt Store features work by our exhibited artists and CollexArt members who have a membership level that allows them to submit work for consideration to the CollexArt Store. Our curatorial staff and our guest jurors select all artwork featured in the CollexArt Store. Through the Purchase Requests System, CollexArt staff provide Buyer Services to assist with the communication between Buyer and Seller.

The Marketplace is a dynamic member sales area. Anyone who wishes to buy or sell in the Marketplace must be either a Marketplace member or a registered user. For important Marketpace terms and information, please see our TOS section relating to the Marketplace.

The Marketplace is a Seller to Buyer direct transaction model that requires no involvement on our part at any time. The Marketplace is for the re-sale of studio gear and tools, as well as collectible books and catalogs. We monitor items listed in the Marketplace. We reserve the right to decline any listing for any reason, and at our sole discretion.

How can I contact CollexArt?

The best way to reach us is through our Contact Form.

Do you support international artists?

Yes, international artists can become featured artists with their own profile pages and artwork in the exhibit area. We offer artists from other countries the ability to sell in the USA. Please see our Terms of Service for more information.

How do I get my work exhibited in CollexArt?

Please submit your work to one of our themed art calls to be considered for a CollexArt exhibit, qualify for a Purchase Award, and more.

Who judges my work?

Submitted artwork is typically reviewed by the CollexArt curatorial team or our guest jurors.

What are CollexArt Terms and Conditions?

Please view are Terms of Service found HERE.

Where are you based?

We are based in Portland, Maine, but we have a distributed workforce with staff in other parts of the country. We rely on networking infrastructure to make it easy for all of us to work together, and to support our clients no matter where they are located.

What is the Buyer's Satisfaction Guarante?

The CollexArt Buyer's Satisfaction Guarantee means that CollexArt will pay the first $300 of shipping for an item returned to the Art Store because a Buyer changed their mind. The Buyer’s Satisfaction Guarantee does not apply to items purchased in the Marketplace nor to any items from the CollexArt Store that get returned because they were damaged or not as described. This guarantees only applies to orders shipped within the Continental USA.

CollexArt is managed by Kodexio?

Yes. Kodexio builds software tools to showcase, promote, inspire, and help artists sell their work. Kodexio manages the following sites and services: FolioLink.com, CallForEntries.com, SubmitArts.com, and CollexArt.com.

How do you pronounce CollexArt?

You might be surprised, but we get this question with some frequency. CollexArt is pronounced "Collects Art."

I want to commission work by one of your artists. What steps do I take?

Not all of our artists accept commission work. If they do, you will see an option to fill out a commission form on their artist profile page. For a detailed description of how commissions work, please see our TOS section on commissions..