Fequently Asked Questions

FAQ Subjects

Frequently Asked Questions

Marketplace (books/collectibles, tools, supplies)

What is the best payment method to use in the Marketplace?

CollexArt provides a platform for seller to buyer transactions that are based on trust between the two parties. We strongly recommend using Paypal Standard or an insured credit card. It is wise to avoid using Paypal Friends & Family, Zelle, Venmo or other payment methods that are uninsured. You are selling and buying in the Marketplace at your own risk. For more information on Marketplace transactions please see our Marketplace TOS section.

What can I sell in the Marketplace?

We may monitor items for sale in the Marketplace to be sure they follow our guidelines and are posted to correct categories. We allow the sale of studio gear and tools as well as collectible books and catalogs.

The Marketplace does not support the sale of artworks.  

Do I need to be a member to participate in the marketplace?

To simply browse items in the Marketplace you do not need a CollexArt membership. If you want to communicate with a seller, or make a purchase, or sell your own items you will need a membership.

How do I change my password?

Visit any login screen for the CollexArt Store, Marketplace or Forum and click Forgot Your Password.

How do I register?

Just click on Join in the main menu. On the Join Page you can choose from three different member account types or register for free by clicking on Register in the banner.

What is the difference between the CollexArt Store and the Marketplace?

The CollexArt Store features work by our exhibited artists and CollexArt members who have a membership level that allows them to submit work for consideration to the CollexArt Store. Our curatorial staff and our guest jurors select all artwork featured in the CollexArt Store. Through the Purchase Requests System, CollexArt staff provide Buyer Services to assist with the communication between Buyer and Seller.

The Marketplace is a dynamic member sales area. Anyone who wishes to buy or sell in the Marketplace must be either a Marketplace member or a registered user. For important Marketpace terms and information, please see our TOS section relating to the Marketplace.

The Marketplace is a Seller to Buyer direct transaction model that requires no involvement on our part at any time. The Marketplace is for the re-sale of studio gear and tools, as well as collectible books and catalogs. We monitor items listed in the Marketplace. We reserve the right to decline any listing for any reason, and at our sole discretion.

Do I have to be an artist to sell in the Marketplace?

No. Anyone who has a membership can sell in the Marketplace. Our only stipulation is that the items are useful for artists or are collectible art books or catalogs.

How do I know when my order has shipped?

Most sellers will provide you with a tracking number.

What happens if the seller doesn't accept my order?

It is at the seller’s discretion to accept your order. If your order is not accepted there are no other steps to take.

How long does it take until I receive my order?

The Seller is responsible and should provide you with an estimated delivery date.

Can I get a refund?

There are no refunds in the Marketplace.